Returns and Right of Withdrawal

Right of withdrawal

Within 14 days of the date of delivery, you may withdraw from the contract without giving any reason and without paying any penalty. You may send the withdrawal notice via the e-mail or telephone above.

Products for which the right of withdrawal cannot be exercised

Products falling within this scope:

• Cards with a name, logo, organisation name or image printed on them
• Numbered cards, or cards printed with a barcode/QR code
• Cards that have undergone chip encoding specific to the customer
• Any product manufactured with a design file sent by the customer
• Products manufactured to custom dimensions or with special materials

These products are manufactured solely for your order and cannot be sold to another customer. Therefore, they cannot be returned.

Cases in which the right of withdrawal can be exercised

For products sold from stock that bear no personalisation whatsoever (blank cards, standard accessories, readers, etc.), the right of withdrawal applies. Condition: the product must be unused, in unopened packaging and in a resaleable condition.

Defective product — separate from the right of withdrawal

The absence of a right of withdrawal does not eliminate your defective goods rights. If the product has a defect arising from production or material — if the chip does not work, the print has worn off, the card has cracked — even if it was manufactured specifically for you:

• Free repair or replacement with a new one,
• Price reduction,
• Rescission of the contract (refund of the price)

you may choose one of these rights (Law No. 6502 on Consumer Protection, art. 11). To report a defect, it is sufficient to send us a photo of the product and the order number.

Limit: If the defect arises from the print proof you approved or from the design/data file you sent, it is not covered by this. We therefore ask you to check the print approval carefully.

Return process

1. Contact us with your order number.
2. You will be sent a return code and shipping instructions.
3. Send the product together with its packaging.
4. Your payment will be refunded using the method you paid with within 14 days after the product reaches us. The time it takes for credit card refunds to appear in your account depends on your bank.

For returns under the right of withdrawal, the shipping cost is borne by the Seller as long as the Seller's contracted cargo company is used. For returns of defective products, the shipping cost is borne by the Seller in all cases.