Distance Sales Agreement

1. Parties

Seller

Buyer

The natural or legal person identified by the name, address, telephone and e-mail details provided during the order. The Buyer accepts that the information provided in the order form is accurate and complete.

2. Subject of the agreement

This agreement governs the rights and obligations of the parties regarding the sale and delivery of the products ordered by the Buyer electronically via the Seller's kartmerkezi.com website, whose characteristics and sales price are specified on the order page and in the Preliminary Information Form.

3. Product subject to the agreement and payment

The type, amount, quantity, sales price and payment method of the product are set out in the order summary and form an integral part of this agreement.

• Prices do not include VAT; VAT is shown separately in the order summary.
• The shipping cost is borne by the Buyer unless otherwise stated in the order summary.
• For quotations given in foreign currency, unless otherwise agreed in writing, the foreign exchange selling rate of the Central Bank of the Republic of Türkiye on the invoice date is applied.

4. Delivery

Following order confirmation, the product is shipped by cargo to the delivery address notified by the Buyer. The statutory delivery period, counted from the Seller's receipt of the order, is 30 days; for products manufactured specifically for a person/organisation, the delivery period is notified separately at the time of ordering.

If there is visible damage to the package at the time of delivery by the cargo company, the Buyer should not accept the delivery without having a damage report drawn up first. For damaged shipments accepted without a report, liability cannot be placed on the cargo company.

5. Right of withdrawal

The Buyer has the right to withdraw without giving any reason within 14 days of the date of delivery. However, this right cannot be exercised for personalised products — details and the full list of exceptions are on the Returns and Right of Withdrawal page.

6. Personalised products

The majority of the Seller's products are products manufactured in line with the Buyer's request — printed cards, numbered cards, organisation-specific designs, custom name/logo printing. These products fall within the scope of Article 15/1-(ç) of the Distance Contracts Regulation and are excluded from the right of withdrawal.

The Buyer is obliged to check the print approval (digital proof) sent to them before production begins. For a product manufactured after the approval has been given, the Seller is not liable for errors arising from the approved design.

7. Defective goods

If the delivered product has a defect arising from production or material, the Buyer may exercise the optional rights set out in Article 11 of Law No. 6502 on Consumer Protection. Cases in which the defect arises from the design approved by the Buyer or from the image/data file provided by the Buyer are not covered by this.

8. Disputes

For disputes arising from this agreement, within the monetary limits announced by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer's place of residence and, for disputes above this limit, the Consumer Courts have jurisdiction.

For purchases in which the Buyer does not act as a consumer (for commercial or professional purposes), the İzmir Courts and Enforcement Offices have jurisdiction.

9. Entry into force

By confirming the order electronically, the Buyer declares that they have read, understood and accepted all terms of this agreement and the Preliminary Information Form. The agreement enters into force at the moment the order is confirmed.